Bilingual Retail Store Manager I

$35,000 - $70,000/Yr

Mobilelink - Austin, TX

Full-time - Mid Level

Austin, TX

251-500 employees

Telecommunications

About the position

The Retail Store Manager (RSM) at Mobilelink is responsible for overseeing the sales and operations of a designated store location. This role involves leading a team to achieve sales targets, ensuring exceptional customer service, and maintaining operational standards. The RSM plays a crucial role in training staff, managing inventory, and implementing company programs, all while fostering a positive work environment.

Responsibilities

• Fully accountable for the execution of sales, service, and customer experience initiatives in-store.
• Demonstrate excellent leadership and coaching skills by inspiring, engaging, and motivating the team to succeed.
• Create a work environment where all employees can excel.
• Deliver exceptional customer experience consistently.
• Educate personnel on the compensation plan and ensure employees know how to maximize sales.
• Partner with the District Manager to launch new products, services, or processes successfully.
• Train employees on new products and promotions to sell with confidence.
• Assist Human Resources and Loss Prevention in internal investigations.
• Provide coaching and development support on the sales floor.
• Schedule and staff to budgeted hours as assigned.
• Ensure a clean and inviting atmosphere for customers.
• Adhere to back-office compliance, processes, procedures, and policies.
• Respond in a timely manner to all communications.
• Ensure timely completion of required training within the store.
• Protect company assets.

Requirements

• Fluent in English and Spanish.
• Two years of proven retail sales management experience.
• Two years of experience in recruiting, hiring, and developing successful store sales teams.
• Excellent sales skills with a demonstrated ability to meet or exceed performance standards.
• Ability to motivate, lead, and develop others.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Proficient in operating a personal computer and wireless equipment.
• Effective communication, presentation, and interpersonal skills.
• Strong organizational skills with attention to detail.
• Reliable transportation to assist at other locations within a 30-minute radius.
• Valid driver's license and auto insurance.

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance