Bilingual Sales Coordinator (Spanish and English)

Sherwin-Williams - Fort Wayne, IN

Full-time - Entry Level

Fort Wayne, IN

Chemical Manufacturing

About the position

The Bilingual Sales Coordinator at Sherwin-Williams will play a crucial role in supporting commercial paint customers by understanding their needs and providing tailored solutions. This position is based at Store #1974 in Fort Wayne, IN, and requires a proactive approach to customer service. The selected individual will be responsible for answering customer inquiries about Sherwin-Williams products, resolving any concerns promptly, and ensuring maximum client satisfaction. Additionally, the coordinator will need to stay informed about product features and maintain the high quality and visual standards of the store's offerings. In this role, the coordinator will engage with customers both in-person and over the phone, building productive trust relationships with wholesale clients. Responsibilities will include processing sales transactions accurately, achieving sales goals, maintaining precise work order files, and managing inventory control procedures. The coordinator will also be involved in stocking shelves, setting up displays, and assisting with deliveries as needed. This position requires a commitment to maintaining a clean and organized store environment while remaining knowledgeable about the products offered. Sherwin-Williams emphasizes the importance of diversity and inclusion in the workplace, encouraging individuals from all backgrounds to apply. The company is committed to providing opportunities for growth and development, allowing employees to thrive in their careers. The hiring process includes an online application, a digital interview, and an in-store interview, ensuring a thorough selection process for qualified candidates.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Nice-to-haves

• Have a valid, unrestricted Driver's License
• Have at least a High School diploma or GED
• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint related products
• Have previous work experience operating tinting and mixing equipment

Benefits

• Health insurance
• Retirement savings plan
• Paid time off
• Employee discounts
• Professional development opportunities