Bilingual (Spanish) Call Center-Member Service Representative I or II

$37,648 - $47,341/Yr

Ent Credit Union - Colorado Springs, CO

Full-time - Entry Level

Colorado Springs, CO

Credit Intermediation and Related Activities

About the position

The Bilingual (Spanish) Call Center-Member Service Representative I or II position at Ent Credit Union focuses on providing exceptional service to members through accurate information delivery and cross-selling of products. This role requires a commitment to understanding and adhering to credit union policies while ensuring member satisfaction. The position involves mandatory training and offers opportunities for professional growth within a supportive team environment.

Responsibilities

• Provide accurate information regarding member inquiries via incoming calls.
• Cross-sell and educate members on Credit Union products and services.
• Process member requests and update the database with changes.
• Verify member identities to minimize fraudulent activity.
• Identify and escalate priority issues to the appropriate area.
• Maintain knowledge of products and services to meet member needs.
• Participate in ongoing training and quality control sessions.

Requirements

• High School Diploma/G.E.D. or equivalent.
• 6+ months experience in customer service for MSR I; 1+ years for MSR II.
• Strong customer service focus and communication skills.
• Proficient computer skills, including Windows and Microsoft Office.
• Basic understanding of banking/credit union products and services.

Nice-to-haves

• Inbound phone experience.
• Sales experience.
• Previous financial institution experience.
• Symitar experience.

Benefits

• Monthly incentive plan based on performance.