Conserve - San Angelo, TX
posted 3 months ago
Full-time - Entry Level
Remote - San Angelo, TX
Administrative and Support Services
About the position
The Bilingual Representative position at ConServe involves managing and collecting on delinquent accounts using a consultative approach. The role emphasizes customer satisfaction and requires individuals who are detail-oriented, customer-focused, and capable of thriving in a fast-paced environment. This remote work opportunity is ideal for motivated team players who are problem solvers and can effectively communicate in both Spanish and English.
Responsibilities
- Obtain information from consumers to determine their current financial situation and identify solutions.
- Provide solutions to consumers to help them resolve their obligations.
- Gather proper documentation from consumers and maintain appropriate follow-up.
- Meet daily, weekly, and monthly goals set by management at ConServe.
- Make between 125-200 phone calls per day in a call center or remote work environment.
- Achieve ConServe's monthly targeted performance objectives for collections.
- Maintain proper management and updating of the system to maximize contacts.
- Assist in locating and contacting consumers or businesses through skip-tracing.
- Adhere to ConServe's Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program.
Requirements
- High School Diploma or GED required; Associates or Bachelor's Degree preferred.
- Ability to work 8-hour shifts consisting of three days starting between 7:00 am CST and 9:30 am CST and ending between 5:00 pm CST and 6:30 pm CST, plus two evenings from Noon CST to 9:00 pm CST.
- Willingness to work an occasional Saturday morning shift (optional).
- Fluency in Spanish and English, both spoken and written; proficiency in reading and writing Spanish is preferred.
- Strong verbal communication skills with the ability to listen, persuade, negotiate, and obtain resolution.
- Intermediate computer skills to document calls and navigate software packages, databases, and the internet.
- Strong organizational and time management skills with attention to detail.
- Ability to act independently to resolve problems and a motivation to learn.
- Ability to work collaboratively with coworkers and maintain confidentiality.
Nice-to-haves
- Experience in a call center environment.
- Previous collections experience.
Benefits
- Performance-based bonuses
- Award-winning benefits packages
- Flexible schedules
- Growth opportunities
