About the position
Claim your career growth as a Bilingual Claims Service Specialist at GEICO's Katy, TX office and be a part of one of the fastest-growing auto insurers in the United States! If you are motivated, all about solutions, and empathetic to the needs of customers, grow a fulfilling career with us! Through our paid, industry-leading training, you will learn the ins and outs of the claims process and be ready to assist our Spanish-speaking policyholders when they need us the most - during an accident. As a Bilingual Claims Service Specialist, you will collect facts about the accident, investigate claim details, and collect statements from involved parties. Our policyholders will count on your patience, support, and attention to detail to get them back on the road as quickly as possible. GEICO will also give you the space and grace to explore your abilities and learn new ones. So, if you are ready to start growing your career, let's talk! Avanza profesionalmente con una compañía que valora la diversidad y la inclusión. Many associates see a base salary increase of 10% within their first year as a Bilingual Claims Service Specialist. Top associates can see increases up to 15%!
Responsibilities
- Assist Spanish-speaking policyholders during the claims process.
- Collect facts about accidents and investigate claim details.
- Gather statements from involved parties regarding claims.
- Provide outstanding customer service to enhance customer satisfaction.
- Utilize multitasking skills to manage high-volume call center tasks.
Requirements
- Excellent verbal and written communication skills in English and Spanish.
- Experience providing outstanding customer service.
- Solid computer multitasking skills.
- Ability to work comfortably in a fast-paced, high-volume call center environment.
- Minimum of high school diploma or equivalent.
- Eagerness to explore new skills and openness to different career paths.
Benefits
- Premier Medical, Dental and Vision Insurance with no waiting period
- Paid Vacation, Sick and Parental Leave
- 401(k) Plan
- Tuition Reimbursement
- Paid Training and Licensures
