Bilingual (Spanish) Claims Specialist, Houston, TX

$45,000 - $46,446/Yr

Geico - Southwest Houston, TX

Full-time - Entry Level

Southwest Houston, TX

Insurance Carriers and Related Activities

About the position

The Bilingual Claims Specialist at GEICO's Katy, TX office is responsible for assisting Spanish-speaking policyholders during the claims process, particularly in the aftermath of accidents. This role involves collecting facts, investigating claims, and providing empathetic support to customers. The position offers opportunities for career growth and development within a diverse and inclusive environment.

Responsibilities

• Assist Spanish-speaking policyholders during the claims process.
• Collect facts about accidents and investigate claim details.
• Gather statements from involved parties.
• Provide outstanding customer service and support to policyholders.
• Utilize solid computer multitasking skills in a fast-paced environment.

Requirements

• Excellent verbal and written communication skills in English and Spanish.
• Experience in providing outstanding customer service.
• Solid computer multitasking skills.
• Ability to work in a fast-paced, high-volume call center environment.
• Minimum of high school diploma or equivalent.

Nice-to-haves

• Eagerness to explore new skills and openness to different career paths.

Benefits

• Premier Medical, Dental and Vision Insurance with no waiting period.
• Paid Vacation, Sick and Parental Leave.
• 401(k) Plan.
• Tuition Reimbursement.
• Paid Training and Licensures.