bilingual (spanish) csr (inbound collections)
$33,280 - $35,360/Yr
Randstad - Houston, TX
posted 2 months ago
Full-time - Entry Level
Houston, TX
Administrative and Support Services
About the position
The Bilingual (Spanish) Customer Service Representative (CSR) role focuses on handling inbound collections calls for a law firm. This position requires fluency in both Spanish and English, along with prior experience in call center or customer service environments. The role is primarily in-office in Houston, Texas, and has the potential to transition from a temporary to a permanent position based on performance and attendance.
Responsibilities
- Handle inbound phone calls to collect outstanding monies
- Review accounts to identify adjustments, discrepancies, and create resolution requests
- Escalate debtor disputes
Requirements
- Fluency in Spanish and English (5 years of experience required)
- Customer Service experience (2 years required)
- Basic Computer Skills (2 years required)
- Call Center Support experience (1 year required)
- Collections experience (2 years preferred)
- Inbound Calls experience (1 year required)
- Active Listening skills
- Typing skills
- Basic Software Skills (2 years required)
- Telephone Etiquette
Benefits
- Health insurance
- 401K contribution
- Incentive and recognition program
