Bilingual (Spanish) Retail Sales Manager (595)

$35,360 - $39,520/Yr

Unclassified - Chelsea, MA

Full-time - Mid Level

Chelsea, MA

About the position

The Bilingual (Spanish) Retail Sales Manager at Cricket Authorized Retail Dealer is responsible for leading a dynamic sales team to drive growth and ensure high levels of customer satisfaction. This role involves hiring, training, and developing sales advocates, managing store operations, and actively engaging with customers to provide excellent service. The position offers a commission-based pay structure along with various employee benefits.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers' needs and provide assistance and information on product features
• Welcome customers to the store and answer their queries
• Hire, train, and develop high performing Sales Advocate teams to consistently meet performance expectations
• Drive sales by going the extra mile
• Maintain in-stock and presentable condition of assigned areas
• Assist Sales Advocate team in prospecting for external business
• Remain knowledgeable on products offered and discuss available options
• Process POS purchases and handle returns of merchandise
• Build productive relationships with Sales Advocate team and customers
• Comply with inventory control procedures
• Suggest ways to improve sales through collaboration with the team and District Manager

Requirements

• Bilingual in Spanish and English
• 1 year of retail management experience
• Basic understanding of sales principles and customer service practices
• Basic math skills
• Familiarity with standard retail operational and inventory practices
• Track record of over-achieving sales quotas
• Hands-on experience with POS transactions
• Solid communication and interpersonal skills
• Ability to perform under pressure and address complaints in a timely manner
• Ability to work flexible hours, including evenings, weekends, and holidays

Nice-to-haves

• 1 year of wireless sales experience
• Friendly and energetic personality with customer service focus

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Employee discount
• Flexible schedule