Bilingual Spanish Seasonal TurboTax Community Tax Expert - Online Writing Role

Intuit - Arizona City, AZ

Full-time - Entry Level

Remote - Arizona City, AZ

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Bilingual Spanish Seasonal TurboTax Community Tax Expert is a remote, full-time position focused on providing high-quality written responses to tax-related inquiries in an online community. The role requires a strong background in tax preparation, excellent writing skills, and the ability to communicate complex tax issues clearly and concisely. This position is ideal for individuals who are passionate about tax and customer service, and who thrive in a collaborative team environment.

Responsibilities

• Support TurboTax customers by providing high-quality written responses to tax and technical questions in our online Community.
• Produce accurate written content quickly and proficiently, while striving to meet defined quality and productivity goals.
• Engage in various other projects using effective writing skills.

Requirements

• Bilingual (English/Spanish) oral and written communication skills.
• Active EA Certification, CPA, or Practicing Attorney.
• Minimum 2 years of recent experience preparing federal (individual Form 1040) and state income tax returns using professional tax software in a work environment.
• Ability to write clearly and concisely, using simple language to explain complex tax issues.
• Excellent use of the English language, including spelling and grammar.
• Ability to understand and interpret customers' tax questions without seeing their tax return.
• Excellent critical thinking, problem-solving, and research skills.
• Technical proficiency using a variety of cloud-based applications, search engines, Google Workspace, and essential computer skills such as Microsoft Office and file management.
• Ability to work a full-time schedule (40hrs per week), flexible within five set days of the week.

Nice-to-haves

• Experience with business returns (1120, 1120S, 1065, 1041).
• Ability to type or voice-to-text proficiently.

Benefits

• Remote work-from-home flexibility.