Bilingual Spanish Seasonal TurboTax Community Tax Expert - Online Writing Role

Intuit - Arizona City, AZ

Full-time

Remote - Arizona City, AZ

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

This position is designed for a highly motivated individual with a strong background in tax preparation, who possesses excellent writing skills and a passion for customer service and community engagement. The role allows you to work from the comfort of your own home, providing an opportunity to be part of a supportive team that shares a love for tax-related work. The ideal candidate will be responsible for supporting TurboTax customers by delivering high-quality written responses to their tax and technical inquiries in an online community setting. This role emphasizes the importance of clear communication, as you will need to explain complex tax issues in simple language to help customers navigate their tax returns effectively. In this position, you will be expected to produce accurate written content quickly and proficiently, while striving to meet defined quality and productivity goals. You will also engage in various other projects that require effective writing skills. The role demands a full-time commitment of 40 hours per week, with flexibility within five set days of the week. This is a remote work-from-home opportunity, allowing you to balance your professional responsibilities with personal commitments.

Responsibilities

• Support TurboTax customers by providing high-quality written responses to tax and technical questions in our online Community.
• Produce accurate written content quickly and proficiently, while striving to meet defined quality and productivity goals.
• Engage in various other projects using effective writing skills.

Requirements

• Bilingual (English/Spanish) oral and written communication skills.
• Active EA Certification, CPA, or Practicing Attorney.
• Minimum 2 years of recent experience preparing federal (individual Form 1040) and state income tax returns using professional tax software in a work environment; any additional experience with business returns is a plus (1120, 1120S, 1065, 1041).
• Ability to write clearly and concisely, using simple language to explain complex tax issues.
• Excellent use of the English language, including spelling and grammar.
• Ability to understand and interpret customers' tax questions without seeing their tax return.
• Excellent critical thinking, problem-solving, and research skills.
• Technical proficiency using a variety of cloud-based applications, search engines, Google Workspace, and essential computer skills such as Microsoft Office and file management.
• Ability to work a full-time schedule (40hrs per week), flexible within five set days of the week.