Bilingual Spanish Universal Banker- Antique Row Branch/ Kensington MD

$41,600 - $67,808/Yr

M&T Bank - Wheaton-Glenmont, MD

Full-time

Wheaton-Glenmont, MD

Credit Intermediation and Related Activities

About the position

The Bilingual Spanish Universal Banker at M&T Bank is responsible for enhancing the branch customer experience through effective sales, service, and digital engagement with both Consumer and Business Banking customers. This role involves supporting daily operations as a Teller, managing customer appointments, and addressing customer needs while adhering to compliance and operational standards.

Responsibilities

• Educate customers on Consumer and Business Banking solutions and make recommendations based on their needs.
• Engage customers to encourage the use of digital banking capabilities.
• Explain criteria for loan application decisions.
• Complete servicing-related responsibilities and identify opportunities for additional banking needs.
• Follow the Bank's sales process to provide customer-focused advice.
• Proactively reach out to customers to retain and expand banking relationships.
• Adhere to customer service standards and deliver solutions that meet customer needs.
• Manage the lobby by greeting customers and addressing their banking needs.
• Introduce banking partners for product solutions when necessary.
• Assist with AML, BSA, and KYC processes and escalate suspected fraud cases.
• Resolve customer complaints and log them accurately.
• Review and help resolve customer overdrafts.
• Complete customer transactions accurately and document interactions.
• Adhere to compliance and operational risk controls.
• Promote diversity and reflect the M&T Bank brand.
• Maintain internal control standards and implement audit points as required.
• Meet registration requirements under the Federal SAFE Act.

Requirements

• High school diploma or equivalent (GED).
• Minimum of 1 year's experience in retail sales, call center, customer service, or telesales.
• Fluency in English and Spanish, assessed for proficiency.
• Strong verbal communication skills.
• Strong interpersonal skills.
• Ability to interact with a diverse customer base.
• Ability to handle difficult customer conversations effectively.
• Well-organized with proven time management skills.
• Ability to work under critical time constraints in a team environment.
• Proficiency with internet user-level technology.

Nice-to-haves

• Proven referral and/or sales ability.

Benefits

• Competitive pay range of $20.00 - $32.60 Hourly (USD).