Bilingual Store Associate (Spanish) - 77357
Sherwin-Williams - New Caney, TX
posted 4 months ago
About the position
The Bilingual Store Associate position at Sherwin-Williams is crucial for the success of our retail operations. As a Customer Service Specialist, you will engage closely with both wholesale and retail customers to understand their needs, answer inquiries about our products, and recommend suitable solutions. Your role will involve promptly addressing customer concerns to ensure maximum satisfaction while maintaining a high standard of service. You will also be responsible for staying informed about product features and ensuring that the store meets high-quality visual standards. Achieving excellent customer service is paramount, and you will be expected to consistently meet the store's sales goals. In this role, you will ensure high levels of customer satisfaction through excellent sales service. You will assist customers both in person and over the phone, determining their needs and presenting appropriate products and services. Building productive trust relationships with customers is essential, as is processing sales transactions accurately in line with company policies. You will follow and achieve sales goals on a monthly, quarterly, and yearly basis, maintain precise work order files, and pull appropriate products from the sales floor or warehouse. Additionally, you will be responsible for tinting and mixing products to customer specifications, stocking shelves, setting up displays, cleaning store equipment, and assisting with deliveries as needed. Maintaining an in-stock and presentable condition in assigned areas and complying with inventory control procedures will also be part of your responsibilities. You will be encouraged to suggest ways to improve sales and remain knowledgeable about the products offered.
Responsibilities
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistent with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Requirements
- Must be at least eighteen (18) years of age (due to Company Insurance)
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- If internal, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
- If internal, you must have completed all HR Cloud eLearning courses required for your current position
Nice-to-haves
- Have at least a High School Diploma or equivalent
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint related products
- Have previous work experience operating tinting and mixing equipment
- Valid Texas Driver's License required (to assist with deliveries)
- Bilingual Spanish Language required
Benefits
- Hourly pay of $15.52
- Flexible scheduling options for full-time and part-time hours
