Bilingual Store Associate (Spanish and English)

Sherwin-Williams - La Porte, IN

Full-time - Entry Level

La Porte, IN

Chemical Manufacturing

About the position

The individual selected for this role will be expected to work at the Sherwin-Williams Store located at 1430 E. Lincolnway LaPorte IN, 46350. Store associates play a crucial role in providing exceptional service to both wholesale and retail customers. They are responsible for determining customer needs, answering inquiries about Sherwin-Williams products, and recommending suitable solutions. A key aspect of the role involves promptly resolving any customer concerns to ensure maximum client satisfaction. Store associates must stay informed about product features and maintain high quality and visual standards within the store. Achieving excellent customer service while consistently meeting the store's sales goals is paramount. Sherwin-Williams fosters an environment where employees can grow their careers, encouraging individuals from all backgrounds to apply. The company values unique talents and abilities, promoting a culture of innovation and discovery. Employees are given the opportunity to thrive and showcase their strengths in a supportive workplace.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Nice-to-haves

• Have a valid, unrestricted Driver's License
• Have at least a High School diploma or GED
• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint related products
• Have previous work experience operating tinting and mixing equipment

Benefits

• Wide range of world-class benefits designed for employees and their families
• Health care benefits
• Retirement benefits
• Total well-being support
• Daily commute assistance