Bilingual Store Customer Service Specialist (Portuguese)

Sherwin-Williams - Wareham, MA

Full-time - Entry Level

Wareham, MA

Chemical Manufacturing

About the position

The Customer Service Specialist position at Sherwin-Williams is crucial for ensuring customer satisfaction in retail stores. This role involves engaging with both wholesale and retail customers to understand their needs, provide product information, and resolve any concerns. The specialist is responsible for maintaining high product quality and visual standards while achieving sales goals and delivering excellent customer service.

Responsibilities

• Engage with wholesale and retail customers to determine their needs.
• Answer customer inquiries regarding Sherwin-Williams products.
• Recommend appropriate solutions to customers.
• Resolve customer concerns promptly to ensure maximum satisfaction.
• Stay updated on product features and maintain high quality and visual standards in the store.
• Achieve excellent customer service while meeting store sales goals.

Requirements

• Strong communication skills to interact effectively with customers.
• Ability to resolve customer concerns and provide satisfactory solutions.
• Knowledge of Sherwin-Williams products and services.
• Experience in a retail or customer service environment is preferred.

Nice-to-haves

• Experience with cash handling and electronic payment systems.
• Familiarity with retail sales goals and customer service metrics.

Benefits

• Comprehensive health care coverage.
• Retirement savings plan options.
• Employee discounts on products and services.
• Opportunities for professional development and career growth.