Bilingual Store Manager (Sales, Customer Service)

$55,000 - $150,000/Yr

Freeway Insurance Services America - Tacoma, WA

Full-time - Mid Level

Tacoma, WA

501-1,000 employees

Insurance Carriers and Related Activities

About the position

As a Bilingual Store Manager at Freeway Insurance Services America, LLC, you will play a pivotal role in driving the success of our retail store operations. This full-time position offers a competitive salary range of $55,000 to $150,000 per year, along with a sign-on bonus opportunity of up to $4,000. You will be responsible for leading a dynamic sales team, ensuring that they meet daily performance targets while also expanding our customer base through proactive relationship building. Your leadership will be crucial in coaching team members to deliver exceptional customer service and achieve operational excellence. In this role, you will oversee the sales team's performance, assist with escalated customer service issues, and execute all aspects of Store Operational Excellence (SOE). You will have the opportunity to mentor and develop your team, fostering a culture of recognition and continuous improvement. The position is designed for ambitious professionals who are motivated by the potential for career advancement and financial rewards. With a high volume of inbound sales leads and walk-in traffic, you will not have to engage in cold calling, allowing you to focus on closing sales and building lasting customer relationships. Freeway Insurance Services is part of Confie, one of the largest privately held insurance brokers in the United States, recognized as the #1 Personal Lines Leader by the Insurance Journal for seven consecutive years. With over 800 retail locations nationwide, we are committed to providing our employees with opportunities for growth and success in their careers. Join us and take your career to new heights!

Responsibilities

• Lead the sales team's daily performance and targets.
• Expand business by proactively building relationships with existing customers.
• Coach members of the sales team to deliver consistent customer care.
• Oversee the sales team to achieve operational targets and monitor performance.
• Assist with escalated customer service issues and questions.
• Execute all aspects of Store Operational Excellence (SOE).

Requirements

• Bilingual in English and Spanish preferred.
• Personal Lines or Property and Casualty license preferred (but not required).
• 2 or 4 year college degree or equivalent experience/education.
• Previous experience leading, coaching, and mentoring sales teams.
• Understanding of fiduciary duty and maintaining high levels of integrity and ethics.
• Ability to build relationships with sales customers.
• Ambitious professional motivated by opportunity for advancement.
• Excellent written and verbal communication skills.

Nice-to-haves

• Experience in insurance sales or as an insurance agent.

Benefits

• Paid training
• Health insurance
• Dental insurance
• Employee assistance program
• Vision insurance
• 401(k) matching
• Opportunities for advancement
• Life insurance
• Pet insurance
• Unlimited/Uncapped commission
• Lucrative incentive sales plans, bonuses and sales contests
• Comprehensive paid training and licensing with continuous ongoing training and mentorship
• Recognition culture
• Reimbursement for gym expenses up to $10 a month
• Access to disability, hospital indemnity, health advocate program, universal life, critical illness, and accident insurance plans.