Bilingual Support Specialist

$33,280 - $37,440/Yr

Vernance - Henderson, NV

Full-time - Entry Level

Remote - Henderson, NV

Professional, Scientific, and Technical Services

About the position

The Bilingual Support Specialist at Vernance, LLC is responsible for managing inbound customer inquiries and providing exceptional support through various communication channels. This role serves as the voice of the company, ensuring customer satisfaction and promoting a positive brand image. The position offers work-from-home opportunities following in-office training and requires strong communication and organizational skills.

Responsibilities

• Manage inbound customer inquiries via call, e-mail, text, chat, fax, and mail.
• Conduct follow-up outbound communications to ensure customer satisfaction.
• Act as a brand ambassador to promote delight with customers.
• Document customer interactions accurately and efficiently.
• Follow complex work directions and maintain high attention to detail.

Requirements

• Bilingual in English and another language.
• 5 years of data entry experience.
• Strong computer skills.
• Excellent communication skills.
• Ability to work independently and as part of a team.

Nice-to-haves

• Experience in an application processing or financial environment.
• Strong organizational and problem-solving skills.
• Good decision-making skills.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching