Bilingual Targeted Case Manager

Health Connect America - Saint Cloud, FL

Full-time - Entry Level

Saint Cloud, FL

Ambulatory Health Care Services

About the position

The Bilingual Targeted Case Manager at Health Connect America plays a crucial role in providing quality case management services to children, families, and adults. This part-time position involves developing service plans, connecting clients with community resources, and ensuring compliance with regulatory standards. The role emphasizes meaningful connections and support for clients on their journey to self-improvement.

Responsibilities

• Provide best practice, quality case management services, ensuring all documentation is completed per Payer, State, and COA standards.
• Assist in marketing new referrals.
• Communicate with customers, colleagues, and other individuals to answer questions and address complaints/concerns.
• Develop service plans with input from the treatment team and Clinical Supervisor.
• Connect families with needed and available community resources.
• Follow-up with clients and agencies to document the use/success of referrals.
• Complete documentation within established time frames.
• Meet with clients weekly or bi-weekly for up to 12 months.
• Attend and participate bi-weekly in Treatment Team meetings.
• Serve as a liaison with other professionals and agencies related to the client.
• Actively recruit new referrals to maintain a full caseload.
• Provide 24/7 on-call support for clients as per program requirements.
• Ensure compliance with all state regulatory bodies.

Requirements

• Bachelor's degree in a human services discipline (e.g., Social Work, Psychology, Sociology, Counseling, Criminal Justice).
• Experience working with children and families in a case management or community resource position.

Nice-to-haves

• Bilingual proficiency in English and another language.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid holidays