Bilingual Teller Retail Banker II

$34,278 - $41,205/Yr

Woodforest National Bank - Rantoul, IL

Full-time

Rantoul, IL

Credit Intermediation and Related Activities

About the position

The Bilingual Teller Retail Banker II at Woodforest National Bank plays a crucial role in providing exceptional customer service and support within the branch. This position involves engaging with customers, processing transactions, and promoting bank products and services to meet their financial needs. The role is designed to enhance the customer experience while also offering opportunities for career advancement within the banking sector.

Responsibilities

• Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers.
• Processing transactions, opening accounts, and performing account maintenance.
• Handling branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines.
• Employing problem solving skills to address customer inquiries and/or concerns in a manner consistent with the Woodforest Experience training.

Requirements

• 3 years of relevant and transferrable sales and/or customer service experience; OR an Associate's degree and 1 year of relevant and transferrable sales and/or customer service experience; OR a Bachelor's degree.
• Previous instore banking experience is preferred, but not required.
• Must be positive and engaging.
• Must be fluent in English and Spanish.
• High School Diploma or equivalent required.

Benefits

• 11 holidays
• Sick leave accrued at 4.62 hours per pay period (bi-weekly)
• Vacation and paid leave time according to hire date.