Bilingual Teller Retail Banker

About the position

The Bilingual Teller Retail Banker at Woodforest National Bank plays a crucial role in providing exceptional customer service and promoting bank products. This position involves engaging with customers, processing transactions, and maintaining branch operations while contributing to the bank's community-focused mission.

Responsibilities

• Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers.
• Processing transactions, opening accounts, and performing account maintenance.
• Handling branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines.
• Employing problem solving skills to address customer inquiries and/or concerns in a manner consistent with the Woodforest Experience training.

Requirements

• 3 years of relevant and transferrable sales and/or customer service experience; OR an Associate's degree and 1 year of relevant and transferrable sales and/or customer service experience; OR a Bachelor's degree.
• Must be positive and engaging.
• Must be fluent in English and Spanish.
• High School Diploma or equivalent required.

Nice-to-haves

• Previous instore banking experience is preferred, but not required.

Benefits

• 11 holidays
• Sick leave accrued at 4.62 hours per pay period (bi-weekly)
• Vacation time based on hire date: 10 days for new hires in Jan-Apr, 5 days for new hires in May-Aug, none for new hires in Sept-Dec.