Bilingual Teller Supervisor (Full Time)- Northside

Prosperity Bank - Houston, TX

Full-time

Houston, TX

Credit Intermediation and Related Activities

About the position

Responsible for implementing existing policies, procedures, and systems involving cashiering operations and customer service functions. Coordinates, directs, and assigns work. Responsible for smooth flow of Teller lines, adequate window coverage, and general training. Oversees provision of a full range of services (including phone and mail) to customers and prospective customers. Ensures that customers are promptly and professionally served.

Responsibilities

• Ensures that all Teller functions are correctly performed and are in accordance with established policies and standards.
• Coordinates Teller operations by assisting in assigning work and distributing workflow.
• Answers Teller's questions, solves problems, and assists with complex transactions and sensitive customer relations problems.
• Explains policies and procedures to customers.
• Investigates Teller out-of-balance conditions and institutes corrective procedures.
• Performs Teller paying and receiving functions as required.
• Maintains an inventory of cashier's checks, money orders, receipts, travelers checks, and other negotiable items for use in the Teller area.
• Monitors needs of New Accounts and provides backup as necessary.
• Ensures that customer service functions are performed in accordance with established policies and standards.
• Resolves customers' requests, problems, and questions promptly or refers appropriately.
• Presents and explains Bank services and products to customers and assists in meeting their financial needs.
• Receives and directs customers and telephone calls.
• Performs file maintenance and account changes as needed.
• Keeps customers informed of Bank services and policies.
• Maintains and projects the Bank's professional reputation.
• Actively cross sells Bank products and services.
• Provides leadership to personnel through effective objective setting, delegation, and communication.
• Ensures that personnel are well trained, effective, and optimally used.
• Provides personnel with sales training according to Prosperity's sales philosophy.
• Monitors tellers to ensure compliance with policy, procedures, and sales culture.
• Tracks individual employee progress and assists with performance appraisals as required.
• Assists and supports personnel as needed.
• Assumes the management role in the absence of the Banking Center Manager.
• Coordinates Teller duties and responsibilities with related functions within and outside of the branch.
• Keeps management informed of area activities and of any significant problems.
• Completes required reports and related documents promptly and accurately.
• Attends meetings as required.
• Ensures that work areas and equipment are clean and well maintained.
• Performs procedures for opening and closing of operations, including vault, alarm, and door duties.
• Replaces Tellers as needed.
• Performs related clerical functions as required.

Requirements

• High school graduate or equivalent.
• Bilingual (Spanish).
• A thorough knowledge of Teller operations and procedures.
• Good understanding of Bank operations.
• Understanding of Bank philosophy.
• Knowledge of basic accounting.
• Excellent communication and leadership skills.
• Supervisory and training abilities.
• Uses good judgement for sound decisions.
• Professional appearance, dress, and attitude.
• Solid math skills.
• Ability to operate related computer software, and business equipment including 10-key, money counters, and telephone.

Benefits

• 40 hours per week, Monday to Friday.
• Saturday: 8:30am-12:30pm Rotating.