Bilingual Virtual Assistant

C4 Solutions - Greenville, SC

Full-time

Remote - Greenville, SC

1-10 employees

Professional, Scientific, and Technical Services

About the position

As a Bilingual Virtual Assistant at C4 Solutions, you will play a crucial role in providing exceptional customer service to our clients in both English and Spanish. This position requires fluency in both languages, as you will be responsible for answering customer inquiries through various communication channels, including phone, email, and chat. Your ability to communicate effectively and professionally will be essential in assisting customers with their insurance-related queries and ensuring they receive accurate information. In this role, you will also be tasked with managing and organizing customer records and documentation, which requires strong attention to detail and excellent problem-solving abilities. You will collaborate closely with the insurance team to ensure smooth operations and high levels of customer satisfaction. Adhering to established protocols and guidelines will be critical to maintaining the efficiency of our customer service operations. C4 Solutions offers comprehensive training and onboarding in the insurance industry, ensuring that you are well-prepared to excel in your role. We provide a competitive compensation package along with performance-based incentives. Additionally, we understand the importance of work-life balance and offer a flexible remote work schedule to accommodate your needs. This position also presents opportunities for career growth within the company, allowing you to advance your professional journey while contributing to our mission of delivering outstanding service to our clients.

Responsibilities

• Answering customer inquiries in English and Spanish via phone, email, or chat in a friendly and professional manner.
• Assisting customers with insurance-related queries and providing accurate information.
• Managing and organizing customer records and documentation.
• Collaborating with the insurance team to ensure smooth operations and customer satisfaction.
• Adhering to established protocols and guidelines for efficient customer service.

Requirements

• Fluency in both English and Spanish (written and spoken) is essential.
• Previous experience in a call center or customer service and sales role is preferred.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Proficient in using computer software and willing to learn new applications.
• Ability to adapt and thrive in a fast-paced, team-oriented environment.

Benefits

• Comprehensive training and onboarding in the insurance industry.
• Competitive compensation and performance-based incentives.
• Flexible remote work schedule to accommodate your needs.
• Opportunity for career growth within the company.