Bilingual Virtual Counter Agent - Counter Sales

$49,920 - $56,160/Yr

Riverhead Building Supply - Calverton, NY

Full-time

Calverton, NY

501-1,000 employees

Building Material and Garden Equipment and Supplies Dealers

About the position

The Bilingual Virtual Counter Agent - Counter Sales plays a crucial role in assisting customers with their purchasing decisions, providing advice on product selection, and processing billing for materials. This position emphasizes strong virtual customer interaction and requires effective communication skills in both English and Spanish. The agent will also manage delivery setups and provide estimated arrival times for materials, utilizing A+ software for sales processing.

Responsibilities

• Assist customers with purchasing decisions and advise on product selection.
• Process billing of materials and manage customer interactions via a kiosk register.
• Set up deliveries and provide estimated times of arrival for materials.
• Utilize A+ software to process sales regularly.

Requirements

• Fluent in both English and Spanish, with strong verbal and written communication skills.
• Familiarity with building supplies and experience in sales of building materials and millwork preferred.
• Experience with A+ and CRM systems is a plus.
• Strong mathematical, language, computer, and email skills.
• Organizational and multi-tasking skills are essential.

Nice-to-haves

• Experience in customer service within the building supply industry.
• Knowledge of millwork and building materials.

Benefits

• 401(k)
• Health insurance
• Professional development opportunities
• On-site and virtual training
• Flex spending account
• Employee discounts
• Participation in community philanthropic activities