Bilingual Wireless Sales Manager

$47,840 - $68,640/Yr

T-Mobile US - San Pablo, CA

Full-time - Mid Level

San Pablo, CA

51-100 employees

Telecommunications

About the position

The Bilingual Wireless Sales Manager at Spiked Wireless, an authorized dealer for Metro by T-Mobile, is responsible for leading and managing a retail store team to achieve sales goals and provide exceptional customer service. This full-time position offers competitive hourly pay, bonuses based on store performance, and a range of benefits. The role requires effective communication, team development, and a strong focus on customer satisfaction while ensuring compliance with company policies and procedures.

Responsibilities

• Manage the daily operations of a Metro by T-Mobile retail location
• Achieve store sales goals and service performance requirements
• Foster a positive store culture for employees and customers
• Maintain adequate inventory levels and control inventory shrink
• Complete accounting and paperwork associated with cash receipts, and prices and conducts physical inventories
• Recruit, train, and develop high-performing Sales Advocates
• Lead weekly staff meetings to increase sales and product knowledge
• Analyze daily/weekly/monthly reporting and take appropriate actions to quickly close performance gaps
• Conduct monthly performance reviews with your team members
• Resolve customer issues
• Ensure an extraordinary customer experience
• Report to work on-site on a regular, predictable, and timely basis
• Work evenings, weekends, and/or holidays as needed

Requirements

• 3+ years of sales management experience (preferably in wireless retail)
• Excellent verbal communication skills
• Reliable transportation and willingness to submit a background check
• Professional, energetic, optimistic, confident, and have a winning attitude
• Ability to multi-task and work with other teammates
• Good decision-making skills and the ability to think on your feet
• Bilingual in Spanish and English

Nice-to-haves

• Experience in team development and training
• Proven track record of improving sales in a retail environment

Benefits

• Profit sharing
• Health insurance
• Dental insurance
• 401(k)
• Employee assistance program
• Vision insurance
• Employee discount
• Opportunities for advancement