Unclassified - Suwanee, GA
posted 2 months ago
We are seeking a detail-oriented individual with exceptional customer service skills to fill the role of Billing & Accounts Receivable Specialist. This position is pivotal in managing billing processes, accounts receivable, and collections, while also fostering strong relationships with internal teams, external clients, and vendors. The ideal candidate will thrive in a fast-paced environment and possess a track record of implementing process improvements within billing and collections procedures. In this role, you will manage day-to-day accounting tasks, including billing, order processing, and accounts receivable management. You will provide outstanding customer service through phone and email communication, generate invoices, process payments, and handle adjustments and bad debt write-offs. Updating customer portals to facilitate prompt payment processing will be a key responsibility, along with reviewing and reconciling contracts, purchase orders, and invoices to ensure accuracy in billing. You will implement collection strategies to achieve desired Days Sales Outstanding (DSO) targets and maintain accurate data entry in the accounting database, including customer information and pricing details. Collaboration with sales and account management teams to resolve issues and discrepancies will be essential. Additionally, you will ensure compliance with state sales tax laws by examining and applying sales tax exemption certificates. Identifying opportunities for process improvements and recommending corrective actions will also be part of your duties. You will generate regular and ad-hoc reports to support business operations, assist with various accounting tasks, maintain organized accounting records, and support audit processes. Calculating sales commissions in accordance with agreements and providing backup support for key departmental functions, including accounts payable, will round out your responsibilities.