Billing Analyst (Product Catalog)

Kforce - Charlotte, NC

Full-time

Charlotte, NC

Administrative and Support Services

About the position

The Billing Analyst (Product Catalog) role involves managing product catalog changes, particularly in the telecom sector. The analyst will work closely with marketing and product teams to introduce new products and implement pricing changes, ensuring the catalog is up-to-date and functional. Experience with telecom billing systems, especially AMDOCS, is preferred, but candidates with strong product catalog management experience from other industries will also be considered.

Responsibilities

• Manage new product introductions, such as pricing changes for services and devices
• Collaborate with the marketing and product teams to understand business goals and product offerings
• Work within the AMDOCS product catalog to create and configure offers as requested by the marketing team
• Partner with the testing team to ensure proper functionality of new offers and resolve any issues
• Assist with release responsibilities and coordinate with stakeholders to ensure timely delivery
• Support the testing team by answering questions and providing guidance on the catalog setup

Requirements

• Experience with product catalog management (e.g., AMDOCS, CSG, or similar systems)
• Understanding of pricing strategies and packaging within a telecom or similar environment
• Strong collaboration skills to work effectively with marketing, product management, and testing teams

Nice-to-haves

• Experience in telecom billing or a call center environment
• Knowledge of telecom product catalog management
• Familiarity with SQL (helpful but not required)
• Telecom industry experience is highly preferred but not mandatory if the candidate has strong product catalog experience from another industry

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• 401(k)
• Life insurance
• Disability insurance
• Paid time off for salaried personnel
• Paid sick leave for hourly employees on Service Contract Act projects