Billing Analyst

Zinnia - Johns Creek, GA

Full-time

Johns Creek, GA

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As a Billing Analyst at Zinnia, you will play a crucial role in managing the billing and collection processes for designated accounts. This position requires a detail-oriented individual who can ensure timely and accurate invoicing, maintain customer account information, and foster positive relationships with clients while addressing billing inquiries and collections. Your contributions will support the overall efficiency of the Billing & Collections Department and help maintain smooth financial operations.

Responsibilities

• Manage the billing and collection processes for designated accounts with precision and efficiency, ensuring timely resolution.
• Foster seamless communication and collaboration with sales and business teams to address billing and collection matters promptly and effectively.
• Conduct professional collection calls and correspondence, maintaining a courteous and firm demeanor to support positive customer relationships.
• Maintain accurate customer account information, including billing addresses and contacts, to facilitate smooth transactions.
• Assist customers in resolving delinquent accounts while upholding a supportive and constructive approach.
• Deliver exceptional service to callers, surpassing quality assurance benchmarks and embodying a customer-centric ethos.
• Consistently achieve or surpass monthly goals and company objectives, demonstrating unwavering commitment to excellence.
• Present a positive and professional image in all interactions, employing negotiation skills to balance customer needs and business requirements.
• Fulfill additional tasks and responsibilities as assigned, contributing to the overall efficiency of the Billing & Collections Department.
• Uphold exemplary standards of work ethic, including punctuality, attendance, and compliance with company policies and procedures.
• Prepare monthly billing statements and reconcile them with department reports to ensure accuracy and completeness.
• Support timely invoicing of all contracts, contributing to smooth financial operations.
• Assist in cash processing activities, including research to identify and allocate unidentified payments.
• Address customer inquiries regarding billing and collections promptly and courteously, whether by phone or email.
• Generate weekly and monthly reports on collections and billing activities for management review.
• Initiate phone calls and emails to engage with delinquent customers and facilitate resolution of outstanding balances.
• Mediate customer disputes related to payment issues with a focus on achieving mutually beneficial outcomes.
• Provide attentive and considerate customer service at all times, reflecting our commitment to customer satisfaction.

Requirements

• Minimum two (2) years of commercial billing/collections experience, with an emphasis on billing.
• Minimum college degree in Accounting or Business; or equivalent experience.
• Possess exceptional communication, negotiation, and active listening abilities, fostering positive interactions with both internal teams and external stakeholders.
• Demonstrate proficiency in Microsoft Excel and familiarity with billing or general ledger systems, leveraging technology to streamline processes effectively.
• Showcase a track record of successfully coordinating and resolving issues across various internal departments, demonstrating adeptness in cross-functional collaboration.
• Exhibit a solid understanding of fundamental accounting principles, business documents, and internal controls, ensuring accuracy and compliance in financial operations.
• Display meticulous attention to detail coupled with strong analytical skills, enabling thorough analysis and interpretation of complex data.
• Apply critical thinking skills to solve problems and make informed decisions, contributing to strategic initiatives and process improvements.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Parental leave
• Profit sharing
• Tuition reimbursement