ZipRecruiter - South Holland, IL
posted 23 days ago
Full-time - Entry Level
South Holland, IL
About the position
The Office Team Member at Ashland Propane plays a crucial role in ensuring customer satisfaction and supporting company operations. This position involves a combination of customer service, billing, and administrative tasks, requiring strong organizational skills and attention to detail.
Responsibilities
- Answer phones and provide customers with information on their accounts.
- Take delivery orders and process payments.
- Pull information from driver computers for billing purposes.
- Perform manual entry for delivery tickets for billing accuracy.
- Run weekly and end-of-month invoicing and statements.
- Check in paperwork for new accounts and confirm all documents are received and processed correctly.
- File completed paperwork accurately.
- Conduct light collection work by calling past due customers to remind them of open balances.
- Support daily processes related to customer service and billing.
Requirements
- Strong customer service skills and experience.
- Attention to detail and accuracy in data entry.
- Ability to multitask and manage various responsibilities effectively.
- Basic knowledge of billing processes and invoicing.
Nice-to-haves
- Experience in a similar office or administrative role.
- Familiarity with customer account management systems.
Benefits
- Competitive wages
- Comprehensive benefits package
- Recognition for hard work and safety
