Covenant Logistics Co Ltd - Huntsville, AR

posted 3 months ago

Full-time - Entry Level
Huntsville, AR

About the position

The Billing and Payroll Support Specialist plays a crucial role in ensuring the accuracy of invoices and payroll processes within the organization. This position is responsible for preparing weekly billing based on manual trip sheets provided by drivers, weight tickets, timecards, and other relevant documents. The specialist must ensure that all billing aligns with the approved rate documentation from customers and that any quantities being billed are properly documented. This role requires collaboration with operations and sales teams to obtain any missing documents necessary for accurate billing and payroll processing. In addition to preparing invoices, the specialist is tasked with reconciling information from the customer’s system to internal spreadsheets created from driver documents. This involves resolving any discrepancies that may arise during the reconciliation process. The specialist must meticulously check that the figures on customer weigh tickets correspond with the reconciliation sheets provided by customers. Once the invoices are prepared, they are sent electronically via email or EDI, and the specialist is responsible for addressing any billing inquiries from customers, providing them with pertinent information such as processing numbers, rates, and fuel rates. The role also includes maintaining an ongoing spreadsheet that tracks loads billed weekly against any errors that occur during the billing process. Meeting established deadlines is critical, with a focus on ensuring that billing for loads delivered the previous week is completed by Friday and payroll gross calculations are finalized by early Wednesday morning.

Responsibilities

  • Prepares weekly billing to customers based on manual trip sheets, weight tickets, timecards, and other documents.
  • Ensures that rate documentation is approved by the customer and that documentation around billed quantities is accurate.
  • Works with operations and sales to obtain any missing documents for rates or quantities.
  • Reconciles information from the customer's system to internal spreadsheets created from driver documents and resolves discrepancies.
  • Checks that numbers on customer weigh tickets tie back to the customer-provided reconciliation sheet.
  • Prints and prepares invoices, sends them electronically via email/EDI, and handles billing questions from customers.
  • Maintains an ongoing spreadsheet of loads billed weekly versus errors occurring within the week.
  • Meets established deadlines for billing loads delivered the prior week and payroll gross calculations.

Requirements

  • High School Diploma or Equivalent; higher education is a plus.
  • Customer service experience is required.
  • 2+ years of billing or related experience is required.
  • Transportation experience is required.
  • Experience with TMW is a plus.
  • Payroll experience is preferred.
  • Proficient in Microsoft Office Suite or related software.
  • Ability to perform job duties with a high degree of attention to detail.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.

Nice-to-haves

  • Experience with TMW software
  • Higher education beyond high school diploma

Benefits

  • 401(k) match
  • Full health benefits package (Medical, Dental, Vision, Telemedicine)
  • Short & Long Term Disability
  • Health Savings Account
  • Life Insurance
  • Paid Time Off & Holidays
  • Tuition Reimbursement
  • Employee Discount Program
  • Dependent Care Flexible Spending Account
  • Adoption Assistance
  • Employee Assistance Program
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