Billing Assistant / Front Office Clerk

Aledade - Danville, VA

Full-time - Entry Level

Danville, VA

Professional, Scientific, and Technical Services

About the position

The Billing Assistant/Front Office Clerk position at Memorial Family Care is a vital role that supports the healthcare staff in delivering exceptional patient care. The ideal candidate will be reliable and well-organized, with a minimum of one year of experience in the medical field. A general understanding of healthcare insurances and billing practices is essential, along with a willingness to learn and adapt to the fast-paced environment of a medical office. This position involves direct interaction with patients, requiring excellent communication skills and the ability to build rapport with individuals from diverse backgrounds. In this role, you will be responsible for greeting patients as they arrive, answering phone calls, scheduling appointments, and participating in office teamwork. Attention to detail is crucial, as you will need to accurately schedule patients and communicate any scheduling difficulties to healthcare providers. Additionally, you will handle the collection and posting of patient and insurance payments, communicate with insurance companies regarding denials, and work on appeals as necessary. Familiarity with electronic medical record platforms is a plus, as you will be using computers to enter, access, and retrieve data related to patient care and billing. The Billing Assistant/Front Office Clerk will also be expected to have knowledge of CPT billing codes and ICD-10 codes, which will aid in the billing process. Providing excellent customer service is a key component of this role, ensuring that patients feel welcomed and valued during their visits. If you are passionate about making a difference in the healthcare field and possess the required skills, we encourage you to apply for this position.

Responsibilities

• Greet patients upon arrival and provide excellent customer service.
• Answer phone calls and route them to the appropriate personnel.
• Schedule appointments accurately and communicate any scheduling difficulties with providers.
• Collect and post patient and insurance payments.
• Communicate with insurance companies regarding denials and work on appeals.
• Verify insurance information and assist with claim submissions.
• Utilize electronic medical record systems to enter, access, and retrieve patient data.
• Maintain attention to detail in all administrative tasks.

Requirements

• High school diploma or equivalent required.
• Minimum of 1-year experience in the medical field preferred.
• Basic computer skills to complete administrative tasks.
• Experience with electronic health record systems is a must.
• Great communication and customer service skills are essential.
• Knowledge of CPT billing codes and ICD-10 codes is a plus.

Nice-to-haves

• Experience with Microsoft Word and Excel.
• Familiarity with healthcare insurances and billing practices.

Benefits

• This position does not offer benefits as the individual will not be a direct employee of Aledade, Inc.