About the position
The Billing Clerk position is a part-time role focused on setting up and verifying accounts, primarily for utility services, while providing direct customer service. The clerk will be responsible for billing utility customers, insurance companies, and patients for services rendered, processing payments, arranging payment plans, and initiating collection procedures. This role requires a strong understanding of billing processes and customer service skills to effectively handle inquiries and complaints regarding billing charges and utility services. In this position, the clerk will prepare billings to recover funds due to the City, accept payments for utility bills, ambulance bills, and service fees, and respond to customer inquiries using the operating system to locate information. The clerk will also gather information from customers to complete necessary forms for establishing or stopping utility service accounts, adjust records and billing as needed, and process payments by sorting and verifying checks and payment cards. Additionally, the clerk will conduct collection interviews, contact customers regarding delinquent accounts, and maintain accurate records of collection efforts. The role requires the ability to prepare routine administrative reports, handle correspondence, and perform field investigations as necessary. The clerk will also be expected to operate standard office equipment, including computers, to develop databases, spreadsheets, and reports. The position demands a high level of customer service, requiring the clerk to communicate effectively and courteously with the public, especially under stressful conditions. The ability to work independently and manage time effectively is crucial, as is the capacity to maintain confidentiality and handle sensitive information appropriately.
Responsibilities
- Set up and verify accounts for utility services and other billing purposes.
- Bill utility customers, insurance companies, and patients for services received.
- Process payments and arrange payment plans for customers.
- Initiate collection procedures for delinquent accounts.
- Respond to customer complaints and inquiries regarding billing charges and utility services.
- Prepare billings to recover monies due to the City.
- Accept payments from customers for utility bills, ambulance bills, and service fees.
- Gather information from customers to complete necessary forms for establishing or stopping utility service accounts.
- Adjust records and billing as necessary to reflect changes in service.
- Verify accuracy of checks and payment cards, and prepare bank deposits.
- Conduct collection interviews to establish payment terms with customers.
- Update signed agreements for payment of services and record collection contact efforts.
- Prepare routine administrative reports and correspondence in writing and by e-mail.
- Research and compile information on assigned projects and prepare reports as needed.
Requirements
- Completion of the twelfth grade or equivalent education.
- One year of experience independently billing customer accounts and providing direct customer service, or two years of responsible experience in processing accounts payables or delinquent account billing.
- Knowledge of general mathematical principles, utility and customer billing, and basic principles of composition and report writing.
- Ability to communicate effectively in English and Spanish, both orally and in writing.
- Experience with standard office software including Microsoft Office, Excel, Word, and Outlook.
Nice-to-haves
- Experience in a high-paced customer interaction environment.
- Familiarity with administrative research techniques and record keeping principles.
Benefits
- Hourly wage ranging from $18.86 to $22.93.
- Part-time work schedule with flexible hours.
