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TravelNet Solutions - Minneapolis, MN
posted 3 days ago
About the position
The Billing/Collections Specialist position is part of a fast-moving SaaS team that offers hybrid flexibility to work at the headquarters in Cottage Grove, MN, and remotely. The ideal candidate is eager, ambitious, detail-oriented, and treats confidential information with care. This role involves collaborating closely with colleagues to achieve shared goals and contribute to the overall success of the organization, where teamwork and communication are key. Responsibilities include performing billing and collection tasks, assisting customers with billing questions, maintaining customer contacts, backing up the Contract Specialist, and handling other general office tasks as needed.
Responsibilities
- Generate invoices and post payments from the accounting system
- Follow up with customers on current and past due invoices while following the collection procedure
- Establish payment plans with past-due accounts
- Support optimizing processes for new orders, amendments, and terminations
- Effectively communicate with customers and the internal stakeholders
- Document all activity and customer communications in CRM
- Accurately review and process sales orders and subscriptions to ensure compliance
- Retrieve and integrate files from the billing and accounting system
- Backup support for the Contract Specialist, including creating, submitting, and troubleshooting sales contracts
- Follow all billing team best practices and company policies
- Proactively support the finance team with special projects, internal & external audits, and detailed reconciliations related to customers, contracts, billing, and collections
Requirements
- 1+ years of experience with accounting tools/software generating invoices and posting payments
- Knowledge of Excel and/or Google Suite
- Strong computer skills with Email, G-Suite, Internet, Netsuite, Suitebilling and CRM Systems
- High school diploma or general equivalency diploma
- College degree, or equivalent experience preferred
- Great interpersonal skills and adaptability
Nice-to-haves
- Experience working for a SaaS company and/or in the hospitality industry is a bonus
Benefits
- Full medical, dental, and vision package
- Unlimited access to professional training and development
- Health Savings Account with up to a $2,000 annual match
- Flexible work environment
- Free Life Insurance and Long Term Disability
- Flex Spending Accounts
- Retirement with employer match
- Free snacks and soda in the office
- $150 quarterly gift- you choose what to spend it on
- Competitive wages
- Work with an amazing team
