Billing Coordinator (Part-Time, Temporary)

Canopy & Co. Limited - South Jordan, UT

Part-time - Entry Level

Hybrid - South Jordan, UT

Administrative and Support Services

About the position

Canopy is a fast-growing SaaS company located in South Jordan, Utah, dedicated to creating simple and efficient software solutions for accounting firms. We are on a mission to revolutionize the accounting industry with our modern, user-friendly software, specifically designed to meet the needs of a traditionally neglected sector. Our Practice Management Suite aims to empower our clients to achieve the firm they have always envisioned. At Canopy, we prioritize customer satisfaction, proactively identifying and resolving issues while fostering a positive and supportive work environment. We are currently seeking a detail-oriented and efficient Billing Coordinator to join our team on a part-time, temporary basis through mid-May 2025. This role is ideal for individuals with strong organizational skills and a background in billing or customer service. The Billing Coordinator will be responsible for managing client licenses and subscriptions, maintaining accurate data in Zuora, and ensuring a positive experience for our clients. This hybrid position requires in-office work on Mondays, Wednesdays, and Fridays, with a commitment of 20-29 hours per week, primarily in the morning between 8 AM and 2 PM, depending on business needs. The Billing Coordinator will play a crucial role in account management, data entry, customer support, and interdepartmental communication. This position offers an excellent opportunity for someone looking to contribute to a dynamic team while gaining valuable experience in the SaaS industry.

Responsibilities

• Maintain and update customer accounts and billing information.
• Follow up on past-due accounts.
• Update billing information, licenses, and subscriptions in Zuora.
• Generate and analyze billing reports as needed.
• Respond to billing, licensing, and subscription inquiries from customers promptly and professionally.
• Provide assistance and support to customers regarding billing issues.
• Collaborate with other departments to ensure accurate and efficient billing processes.
• Communicate with customers to clarify billing details as needed.

Requirements

• High school diploma or equivalent.
• Previous experience in billing or customer service roles.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Comfortable learning new systems.
• Ability to work independently and meet deadlines.
• Strong problem-solving skills.
• Availability to work 20-29 hours per week through May 2025.
• Availability to work between 8 AM and 2 PM (based on business needs).