Billing Customer Support Representative

$41,000 - $42,328/Yr

Geico - San Diego, CA

Full-time - Entry Level

San Diego, CA

Insurance Carriers and Related Activities

About the position

The Billing Customer Support Representative at GEICO is responsible for assisting current policyholders with their billing inquiries and processing various billing-related tasks. This role is crucial in ensuring customer satisfaction and maintaining the integrity of billing operations within the Auto Service team in San Diego, CA.

Responsibilities

• Receive telephone calls from current policyholders regarding billing information.
• Provide general billing information to customers.
• Process endorsements and take payments from customers.
• Handle payment plan changes and inquiries.
• Participate in an up-skilling program to complete GEICO Service Training and licensing.

Requirements

• Experience providing outstanding customer service.
• Effective communication skills with an emphasis on listening and empathy.
• Ability to work in a fast-paced, high-volume call center environment.
• Willingness to learn new skills and adapt to changes quickly.
• Open to feedback for performance and development improvement.
• Solid computer and multi-tasking skills.
• Minimum of high school diploma or equivalent.

Benefits

• Premier Medical, Dental and Vision Insurance with no waiting period
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures