Billing Customer Support Representative

$35,000 - $36,130/Yr

Geico - Gordon, GA

Full-time - Entry Level

Gordon, GA

Insurance Carriers and Related Activities

About the position

The Billing Customer Support Representative role at GEICO in Macon, GA, is designed for motivated individuals who will assist current policyholders with billing inquiries and payment processing. This position involves engaging with customers over the phone and through the internet, providing essential billing information, and participating in ongoing training to enhance service skills and obtain necessary licensing.

Responsibilities

• Receive telephone calls from current policyholders regarding billing information.
• Provide general billing information to customers.
• Process endorsements and take payments from policyholders.
• Handle payment plan changes as requested by customers.
• Participate in an up-skilling program to complete GEICO Service Training and licensing.

Requirements

• Experience providing outstanding customer service.
• Effective communication skills with an emphasis on listening and empathy.
• Ability to thrive in a fast-paced, high-volume call center environment.
• Willingness to learn new skills and adapt to changes quickly.
• Open to feedback for performance and development improvement.
• Solid computer and multi-tasking skills.
• Minimum of high school diploma or equivalent.

Benefits

• Premier Medical, Dental and Vision Insurance with no waiting period
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures