About the position
We’re looking for a detail-oriented and proactive Billing Operations Specialist to join our team full-time. In this role, you’ll oversee the accurate and timely processing of invoices, resolve billing issues, and ensure a seamless payment experience for our customers. You’ll work cross-functionally with internal teams and external clients, playing a key role in maintaining the integrity and efficiency of our billing operations.
Responsibilities
- Oversee the accurate and timely processing of invoices and billing statements for customers.
- Work closely with other departments (e.g., Sales, Finance, Customer Service) to address any billing issues or questions.
- Investigate and resolve payment disputes or chargebacks.
- Professionally contact clients to communicate payment issues and guide them through updating their payment details if required.
- Meet or exceed collection targets.
- Ensure proper application of billing rates, terms, and discounts.
- Review and reconcile discrepancies in customer accounts and billing records.
- Monitor and track payment schedules, ensuring that payments are received on time.
- Manage the preparation and submission of invoices to clients, ensuring that all relevant details (e.g., taxes, fees) are included.
- Implement and maintain billing systems and processes to improve efficiency.
- Collaborate with external vendors and customers to address any billing inquiries.
- Ensure compliance with internal policies and external regulations regarding billing and payments.
- Maintain accurate and up-to-date customer billing information in the system.
- Assist with audits related to billing records and payments.
Requirements
- Proficiency in English, both written and verbal, is required.
- Ability to work in or overlap with Pacific Time (PST) hours is a plus.
- High school diploma or equivalent (Bachelor's degree in Finance, Accounting, or related field preferred).
- Proven experience in billing, accounts receivable, or finance roles.
- Proficiency with billing software and financial management tools (e.g., Stripe or similar systems).
- Experience with Salesforce or other CRM platforms.
- Excellent attention to detail with strong organizational skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Effective communication skills (written and verbal).
- Ability to troubleshoot and resolve billing issues efficiently.
