Billing Operations Specialist

Centene - Tallahassee, FL

Full-time

Tallahassee, FL

Ambulatory Health Care Services

About the position

The position is responsible for billing and reporting to both internal and external customers, ensuring accurate and timely billing processes while resolving any disputes or discrepancies. This role involves collaboration with teams and clients, maintaining records, and adhering to company policies and standards.

Responsibilities

• Collaborate with internal team and external client to research and resolve any disputes or discrepancies in billed amounts and/or payment transactions
• Prepare timely and accurate billing for external client
• Document all collections efforts and transaction records
• Reconcile member accounts as needed
• Prepare bad debt write-off as needed
• Research and process refunds as needed
• Maintain low volume in assigned error queues within the billing system
• Perform other duties as assigned
• Comply with all policies and standards

Requirements

• High school diploma or equivalent and 3+ years of combined billing/collections, accounting or customer service experience
• Bachelor's degree in Business Administration or related field is acceptable
• Member premium billing experience strongly preferred
• Medicare or prescription drug insurance experience strongly preferred
• Call center experience strongly preferred

Benefits

• Competitive pay
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• Flexible work schedules including remote, hybrid, field or office work options