Billing Representative I

Inframark - Houston, TX

Full-time - Entry Level

Houston, TX

Professional, Scientific, and Technical Services

About the position

The Billing Representative I at Inframark, LLC is a crucial role responsible for the accurate and timely processing of water bills. This position requires a detail-oriented individual who can manage multiple tasks efficiently while maintaining a high level of accuracy. The representative will be involved in various billing processes, ensuring that all residential and commercial water bills are calculated correctly and prepared for mailing. The role also involves assisting field personnel with order inquiries and filing completed work orders in district folders pending invoicing. The Billing Representative I will contribute to a positive customer experience by communicating clearly and professionally with both internal and external customers. This entry-level position is ideal for individuals looking to start their career in billing and customer service within the utility sector.

Responsibilities

• Inputs and files completed work orders.
• Assists field personnel with order inquiries.
• Calculates residential and commercial water bills.
• Prints bills and prepares them for mailing.
• Files work orders in district folders pending invoicing.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED.
• 1-year related experience.
• Basic proficiency with Microsoft Office applications and internet.
• Ability to work with basic office equipment and phone systems.
• Ability to work with numbers, including calculations and cash handling.
• Ability to type 35 WPM, including Alpha-numeric keys and 10 key-machine.
• Basic map reading ability.
• Ability to read meters.
• Working knowledge of billing and payment processing.
• Communicates clearly and professionally.

Nice-to-haves

• Experience in a customer service role.
• Familiarity with utility billing processes.