Billing Specialist/Administrative Assistant/Customer Service Rep.(In person,2 years Exp.)

$56,160 - $72,800/Yr

A-Prime Handling - Canton, MA

Full-time - Entry Level

Canton, MA

1-10 employees

Merchant Wholesalers, Durable Goods

About the position

The Billing Specialist/Administrative Assistant/Customer Service Representative is responsible for managing daily online invoicing, ensuring accuracy, and providing necessary documentation for customer accounts. This role also involves scheduling technicians for client site visits and coordinating with account managers to maintain an organized workflow. The position requires strong organizational skills and a commitment to customer service, making it essential for the smooth operation of billing and administrative tasks within the company.

Responsibilities

• Print invoices for customers along with backup documentation on a daily basis.
• Perform quality control and problem resolution by reviewing daily documents for completeness and accuracy.
• Upload invoices and required documentation to customers or third-party accounts payable portals.
• Ensure all monthly, weekly, and daily deadlines are met in the invoicing process.
• Serve as a liaison between service and accounts receivable staff to reconcile invoicing issues.
• Monitor discrepancies and make necessary adjustments.
• Initiate collections on past due accounts.
• Assist with other office tasks and duties as requested by employees and managers.
• Help with the service team as needed.

Requirements

• High school diploma or GED
• 2+ years of experience in Accounts Receivable, Administrative Assistance, and Account Management
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong organizational skills
• Excellent communication skills (oral and written)
• Detail-oriented with good proofreading skills
• Experience in customer service and account management

Nice-to-haves

• Experience using Corrigo, Service Channel, FM Pilot, or another CMMS system
• Energetic team player
• Ability to maintain and create new relationships with customers and vendors
• Fast learner
• Good problem-solving skills

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off