Billing Specialist

$36,926 - $62,774/Yr

ICF International - Columbia, MD

Full-time - Entry Level

Columbia, MD

5,001-10,000 employees

Administrative and Support Services

About the position

The Billing Specialist role at ICF focuses on supporting utility customers in managing their energy costs through incentive payments to program participants. This position is crucial in ensuring customer satisfaction by processing product rebates and addressing customer requests. The ideal candidate will be detail-oriented, adaptable, and able to work both independently and collaboratively within a team.

Responsibilities

• Achieve daily, weekly, and monthly quota and metrics expectations.
• Accurately identify customer accounts to research and confirm rebate payment information.
• Support various client product data including SKU and incentive levels.
• Work within Microsoft Dynamics CRM daily to log and track program payment activity.
• Work within Microsoft Excel daily to prepare payment schedules and invoice detail.
• Perform assigned duties with minimal supervision while also working in a team problem-solving environment.
• Monitor the aging of outstanding invoices to prompt outreach as necessary.
• Conduct other ad hoc research and program support as needed.
• Maintain confidentiality regarding company and utility customer information.
• Follow all policies and guidelines set by the company.

Requirements

• Bachelor's degree in Business Admin, Energy, Coding, or related field and 1+ years of professional work experience, or 3 years of professional work experience.

Nice-to-haves

• Experience confidently interacting with utility customers, business owners, and other key stakeholders.
• Excellent interpersonal skills and customer relationship management skills.
• Ability to prioritize, multitask, and work in a fast-paced environment.
• Great attention to detail and accuracy.
• Strong experience working with MS Office, specifically Excel and Word.
• Excellent written and oral communication skills.
• Typing speed of 45 to 50 wpm.
• Excellent time management skills.
• Adaptability to work collaboratively and professionally with cross-functional team members.
• Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions.

Benefits

• Flexible workplace arrangements
• Work-life balance
• Donation matching
• Volunteer opportunities
• Tuition reimbursement
• Access to professional development resources
• 401k matching
• Employee Stock Purchase Plan