Billing Supervisor

CEVA Logistics - Williamsville, NY

Full-time - Mid Level

Williamsville, NY

10,001+ employees

Truck Transportation

About the position

The Billing Supervisor role at CEVA Logistics is responsible for overseeing customer billing operations within the Shipwire business unit. This position ensures accuracy, efficiency, and compliance with company policies while leading a team to enhance billing processes and maintain strong customer relationships. The role requires strategic thinking, excellent communication skills, and a commitment to continuous improvement in billing operations.

Responsibilities

• Oversee the preparation and issuance of invoices in a timely and accurate manner.
• Ensure all billing activities comply with contract terms and applicable company policies.
• Collaborate with internal teams in the development and maintenance of billing systems, including automation and integrations with other financial systems.
• Prepare monthly accrual reporting for submission to the Finance team.
• Provide backup support for customer invoicing as needed.
• Lead and supervise the billing department, ensuring high levels of performance and employee engagement.
• Develop and implement strategies to improve billing processes, reduce errors, and enhance efficiencies.
• Mentor and train billing staff, fostering a culture of continuous improvement and professional development.
• Collaborate with the Finance team to reconcile billing with accounts receivable and ensure accurate financial reporting.
• Work closely with customer success teams to resolve billing disputes and inquiries promptly.
• Maintain strong relationships with key customers and partners to address billing concerns and ensure satisfaction.
• Develop and implement internal controls to mitigate billing errors.
• Conduct regular audits of billing processes and systems and recommend/implement corrective actions as necessary.
• Lead or participate in cross-functional projects to enhance billing processes, systems, and technologies.
• Stay abreast of industry trends and best practices, recommending and implementing innovative billing solutions.

Requirements

• Bachelor's degree or equivalent work experience in finance, accounting, or a related field.
• Minimum of 3 years of experience in billing, finance, accounting or related field.
• Advanced experience with Microsoft Excel (advanced formulas, pivot tables, analytics, etc.) required.
• Previous experience in logistics or supply chain industry required.
• Strong attention to detail and commitment to accuracy.
• Demonstrated ability to lead and motivate a team.
• Ability to manage multiple priorities in a fast-moving environment.
• Concise and clear professional communication skills (both oral and written).
• Eager to learn more about supply chain topics.
• Good organization skills.
• Autonomous.

Benefits

• Competitive Paid Time Off
• 401(k) with company match
• Health insurance
• Employee benefits platform offering discounts on gym memberships and various retail, travel, car, and hospitality brands
• Pet insurance
• Company paid life insurance
• Accident insurance
• Short- and long-term disability coverage
• Employee assistance plan
• Voluntary benefits including additional life insurance and critical illness coverage
• Tuition reimbursement program
• Flexible Paid Time Off programs including company paid holidays.