Billing Supervisor

Synerfac - Eatontown, NJ

Full-time - Mid Level

Eatontown, NJ

Administrative and Support Services

About the position

The Billing Supervisor is responsible for overseeing the billing operations within a commercial HVAC installation and maintenance firm. This role ensures accuracy, efficiency, and compliance with company policies and regulatory requirements while managing a team of billing specialists. The supervisor coordinates billing processes, resolves discrepancies, and provides leadership to achieve departmental goals, requiring strong organizational skills and a thorough understanding of billing procedures.

Responsibilities

• Supervise and mentor a team of billing specialists, providing guidance, support, and performance feedback.
• Work closely with the offshore team to ensure efficient work processes and optimal performance.
• Assign tasks, set priorities, and ensure workload distribution is balanced among team members.
• Conduct regular training sessions to enhance team members' skills and knowledge.
• Oversee the billing cycle, including invoice generation and distribution.
• Ensure accuracy and completeness of billing data and documentation.
• Monitor billing schedules and deadlines to meet established targets.
• Address customer inquiries and concerns related to billing in a prompt and professional manner.
• Investigate and resolve billing discrepancies or disputes, collaborating with internal departments and external parties as needed.
• Conduct periodic audits of billing records and processes to identify errors or inefficiencies.
• Implement corrective actions and process improvements to enhance accuracy and efficiency.
• Ensure compliance with company policies, industry regulations, and accounting standards.
• Prepare and analyze billing reports to track key performance metrics and identify trends or areas for improvement.
• Utilize billing software and systems effectively to streamline processes and maximize productivity.
• Collaborate with IT and other stakeholders to troubleshoot issues and implement system enhancements.
• Provide ongoing training and professional development opportunities to enhance team members' skills and knowledge of billing procedures.

Requirements

• Proven experience (3+ years) in billing or accounts receivable role, with at least 1-2 years in a supervisory or leadership capacity.
• Strong understanding of billing processes, procedures, and principles.
• Excellent communication and interpersonal skills, with the ability to interact effectively with internal and external stakeholders.
• Proficiency in billing software and Microsoft Office suite (especially Excel).
• Analytical mindset with the ability to identify and resolve billing discrepancies.
• Detail-oriented with a focus on accuracy and quality assurance.
• Ability to prioritize tasks, manage multiple deadlines, and adapt to changing priorities.

Benefits

• Medical
• Dental
• Vision
• 401k
• 2 weeks PTO