Billing Support System Technical Implementation Manager

US Tech Solutions - Nashville, TN

Full-time

Nashville, TN

Administrative and Support Services

About the position

The Billing Support System Technical Implementation Manager will oversee the technical implementation of the Billing Support System (BSS) across various markets. This role involves managing project needs from start to finish, ensuring effective communication and collaboration with business leads, and providing subject matter expertise to anticipate customer needs.

Responsibilities

• Work with business leads to define and manage business process and technology roadmaps.
• Bug/Issue Creation + Management.
• Conduct weekly project planning and meetings.
• Internal + External Communications (email, managing meetings, etc).
• Influence decisions and change management through collaboration, leadership and a customer-focused approach.
• Provide functional subject matter expertise and anticipate customers' needs.
• Leads brainstorming sessions to gather requirements and manage complex projects to major milestones.
• Develop project justification proposals, business cases and return on investment estimates, prepare executive briefings and project presentations (ability to tell the story), obtain executive approval.

Requirements

• 5-7 years of experience in Project Management experience.
• Experience in managing technical implementation of BSS (Billing Support System).
• Solutions and client service-oriented, with an emphasis on creativity and relationships.
• Project management skills with the ability to implement and drive projects forward while working collaboratively with internal and external clients.
• Deep interest in analyzing data and the ability to see beyond the numbers to drive sound decision-making.
• Proven organizational skills with attention to detail and the ability to prioritize and work well in an environment with competing demands.
• Ability to work in a team environment with a high sense of urgency. Exceptional written and verbal communications skills as well as strong interpersonal skills.

Nice-to-haves

• PMP Certification is preferred.