Binnys Beverage Depot Champaign-Customer Service Manager

$39,520 - $45,760/Yr

Binny's Beverage Depot - Marengo, IL

Full-time - Mid Level

Marengo, IL

Food and Beverage Retailers

About the position

The Customer Service Manager plays a pivotal role in the daily operations of the store, reporting directly to the General Manager and Assistant Store Manager. This position is centered around enhancing the customer experience by actively supervising staff and fostering a service-oriented culture. The Customer Service Manager is responsible for motivating and inspiring the team to meet store goals while ensuring compliance with company policies and procedures, particularly regarding safety and security. This role requires a strong leadership presence to maintain control within the store and to create a welcoming environment for customers. In this position, the Customer Service Manager will consistently engage with customers, responding promptly to inquiries and needs. They will observe staff interactions with customers, providing guidance and instructions to improve service quality. Demonstrating leadership, the manager will drive sales, handle complex customer transactions, and showcase organizational skills. The role also involves conducting new employee orientations, training, and coaching Store Associates to ensure they meet the company's service standards. Regular communication with the General Manager and Assistant Manager is essential to discuss business trends, strengths, and opportunities for improvement. The Customer Service Manager will provide ongoing feedback to staff regarding their performance and assist in the hiring process to fill open positions effectively. Additionally, they will ensure that the store and associates meet company standards for appearance and will assist in planning and adjusting schedules to maximize sales while adhering to payroll expectations. The Customer Service Manager will also be responsible for planning, coordinating, and executing merchandising and sales promotions, ensuring that pricing and signage are accurate. A commitment to continued education, including product knowledge and professional development, is expected. The manager will assist the management team with inventory management and perform all duties of a store associate as needed, demonstrating flexibility and teamwork.

Responsibilities

• Create a welcoming environment for customers and respond quickly to inquiries.
• Observe staff interactions with customers and provide guidance to improve service.
• Demonstrate leadership by providing high levels of customer service and driving sales.
• Conduct new employee orientations and train Store Associates.
• Utilize company tools to diagnose performance opportunities and develop action plans.
• Communicate regularly with management about business trends and staff performance.
• Provide direction and ongoing feedback to staff members.
• Assist in the hiring process and actively recruit to fill open positions.
• Ensure company standards for store and associate appearance are met.
• Plan and adjust schedules to maximize sales while adhering to payroll expectations.
• Coordinate and execute merchandising and sales promotions accurately and timely.
• Participate in continued education and professional development.
• Assist management with inventory management.
• Perform all duties of a store associate as needed.

Requirements

• Must be 21 years of age.
• 1-2 years of retail management experience.
• Demonstrated supervisory and training/coaching skills.
• Ability to work full-time, including evenings, weekends, and holidays.
• Strong interpersonal skills to develop relationships with staff and customers.
• Ability to influence at all levels and work effectively within a team.
• Excellent written and oral communication skills; ability to read small type.
• Strong organizational and time management skills; effective multitasking ability.
• Ability to operate business machines and electronic devices.
• Ability to count cash and make change accurately.
• Must be able to pass applicable alcohol training and maintain certification if necessary.
• Ability to repeatedly lift 40-50 pounds.
• Ability to stand and/or walk for extended periods.
• Ability to follow directions and complete assignments.
• Ability to repeatedly walk up and down stairs.
• Ability to work in cold areas.

Benefits

• Medical and dental insurance
• FSA plan
• 401(k) plan
• Educational reimbursement
• PTO time
• Paid sick time
• Paid parental leave
• Paid holidays
• Employee discount