Biomedical Engineer (Application Consultant Digital OR)

Brainlab - San Antonio, TX

Full-time - Mid Level

San Antonio, TX

1,001-5,000 employees

Merchant Wholesalers, Durable Goods

About the position

The position involves conducting on-site clinical evaluations and providing consulting services to enhance the usage of Digital OR products in hospitals. The role requires educating and training medical personnel, leading installations, and acting as a primary liaison with customers to ensure satisfaction and maximize product usage. The candidate will also be responsible for resolving product issues and promoting products at trade shows, while maintaining a strong focus on customer satisfaction and revenue generation.

Responsibilities

• Conduct on-site clinical evaluations for new and existing customers to demonstrate the use of products and services.
• Provide on-site consulting, guidance, and assistance to physicians and OR personnel during surgery.
• Lead installations and establish functionality at new and existing customer sites.
• Educate/train physicians and hospital personnel on the use of Digital OR products and services.
• Utilize engineering expertise to recommend product modifications for quality improvement.
• Act as primary customer liaison, maintaining regular contact and assessing satisfaction levels.
• Work to increase revenue via the sale of service contracts, spare/wear parts, and upgrades.
• Regularly strategize with the Account Manager to evaluate customer situations and identify sales leads.
• Resolve product issues through detailed analysis and engineering expertise.
• Keep abreast of new developments regarding Brainlab and competitive Digital OR products.
• Attend Digital OR Continuing Education and maintain annual product certification competency.
• Promote Digital OR products and services to surgeons at trade shows.
• Maximize customer satisfaction and report/document complaints per Complaint Handling SOP.

Requirements

• B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, Nursing or equivalent experience.
• 1-3 years minimum of experience in a technical support role for a healthcare company or provider preferred.
• Knowledge of surgical procedures, anatomy and medical terminology preferred.
• Proficient in the use of PC software applications including Microsoft Office.
• Self-motivated, detail oriented and a proven history of ability to make independent decisions.

Benefits

• Business casual environment
• Competitive compensation package
• Medical insurance
• Dental insurance
• Life insurance
• Long-term disability (LTD)
• Short-term disability (STD)
• Matching 401k benefits