Biomedical Engineer (Application Consultant Digital OR)

Brainlab - Dallas, TX

Full-time - Entry Level

Dallas, TX

1,001-5,000 employees

Merchant Wholesalers, Durable Goods

About the position

The Clinical Support Specialist role at Brainlab involves conducting on-site clinical evaluations and providing consulting services to enhance the usage of Digital OR products in hospitals. This position requires a strong technical background in biomedical engineering or related fields, as well as the ability to educate and train medical personnel on product usage. The role also includes maintaining customer relationships, resolving product issues, and promoting Brainlab's offerings at trade shows.

Responsibilities

• Conduct on-site clinical evaluations for new and existing customers to demonstrate the use of products and services.
• Provide on-site consulting, guidance, and assistance to physicians and OR personnel during surgery.
• Lead installations and establish functionality at customer sites.
• Educate/train physicians and hospital personnel on the use of Digital OR products and services.
• Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications.
• Act as primary customer liaison, maintaining site visits and regular contact with customers.
• Assess customer satisfaction and usage levels, working to increase revenue via service contracts and upgrades.
• Regularly strategize with the Account Manager to evaluate customer situations and identify sales leads.
• Resolve product issues through detailed analysis and engineering expertise.
• Keep abreast of new developments regarding Brainlab and competitive Digital OR products.
• Attend Digital OR Continuing Education annually and maintain product certification competency.
• Promote Digital OR products and services to surgeons at trade shows.
• Maximize customer satisfaction and report/document complaints.

Requirements

• B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, Nursing or equivalent experience.
• 1-3 years minimum of experience in a technical support role for a healthcare company or provider preferred.
• Knowledge of surgical procedures, anatomy and medical terminology preferred.
• Proficient in the use of PC software applications including Microsoft Office.
• Self-motivated, detail oriented and a proven history of ability to make independent decisions.

Benefits

• Business casual environment
• Competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits.