Biomedical Engineer (Application Consultant) Full-time

Brainlab - Miami, FL

Full-time - Mid Level

Miami, FL

1,001-5,000 employees

Merchant Wholesalers, Durable Goods

About the position

The Biomedical Engineer (Application Consultant) role at Brainlab involves conducting clinical evaluations and providing on-site consulting to enhance the use of Image Guided Surgery (IGS) products. The position focuses on educating medical personnel, resolving product issues, and maintaining customer satisfaction while promoting the company's surgical products and services.

Responsibilities

• Conduct on-site clinical evaluations for new and existing customers to demonstrate the use of products and services.
• Provide on-site consulting, guidance, and assistance to physicians and operating room personnel during surgery.
• Lead installations and establish functionality at customer sites.
• Educate/train physicians and hospital personnel on the use of surgery products and services.
• Utilize engineering expertise to recommend product modifications for quality improvement.
• Act as primary customer liaison, maintaining regular contact and assessing satisfaction levels.
• Work to increase revenue via the sale of service contracts, spare parts, and upgrades.
• Strategize with the Account Manager to evaluate customer opportunities and open sales projects.
• Resolve product issues through detailed analysis and engineering expertise.
• Stay updated on new developments regarding Brainlab and competitive products.
• Attend surgery continuing education and maintain annual product knowledge.
• Promote surgery products and services at trade shows.
• Maximize customer satisfaction.
• Perform other duties as required.

Requirements

• B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, Nursing or equivalent experience.
• 1-3 years minimum of experience in a technical support role for a healthcare company or provider preferred.
• 1-2 years minimum customer service experience preferred.
• Knowledge of surgical procedures, anatomy and medical terminology preferred.
• Proficient in the use of PC software applications including Microsoft Office.
• Self-motivated, detail oriented and a proven history of ability to make independent decisions.

Benefits

• Business casual environment
• Competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits.