Brainlab - Bethesda, MD
posted about 1 month ago
About the position
As a Biomedical Engineer (Clinical Specialist) at Brainlab, you will play a crucial role in providing on-site consulting, guidance, and assistance to physicians and operating room (OR) personnel. Your primary responsibility will be to evaluate options and problem-solve during surgeries to maximize the efficiency and usage of Image Guided Surgery (IGS) products. This involves analyzing, resolving, and repairing product issues through detailed analysis and the application of your engineering expertise. You will also direct and assist Radiology staff in performing necessary scans prior to surgery, ensuring that all preparations are in place for successful procedures. In addition to technical support, you will be responsible for educating and training physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical, and Information Technologies staff, on the use of IGS products and services. This will include developing and conducting training programs that enable hospital staff to implement in-house training effectively. As the primary customer liaison, you will maintain contact with customers, assess their satisfaction and usage levels, and work to increase revenue through the sale of spare parts, upgrades, and other services. Collaboration is key in this role, as you will work closely with the Senior Application Consultant, Area Account Manager, Key Account Manager, and Marketing Manager on market transparency, upgrade initiatives, and research and development projects. Your engineering expertise will also contribute to the quality improvement process by recommending product modifications based on your observations and analyses. Additionally, you will attend meetings and trade shows to demonstrate and promote IGS products and services, keeping abreast of developments regarding Brainlab and competitive IGS products through ongoing training and individual research.
Responsibilities
- Provide on-site consulting, guidance, and assistance to physicians and OR personnel during surgery.
- Analyze, resolve, and repair product issues using engineering expertise.
- Direct and assist Radiology staff in performing necessary scans prior to surgery.
- Educate and train physicians and hospital personnel on the use of IGS products and services.
- Develop and conduct training programs for hospital staff.
- Act as the primary customer liaison, assessing satisfaction and usage levels.
- Work closely with various team members on market transparency and upgrade initiatives.
- Utilize engineering expertise to recommend product modifications for quality improvement.
- Attend meetings and trade shows to demonstrate and promote IGS products and services.
- Keep abreast of developments regarding Brainlab and competitive IGS products.
Requirements
- B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing required.
- 1-3 years minimum experience in a technical support role preferably for a healthcare company or provider.
- 1-2 years minimum sales experience with a healthcare company preferred.
- Knowledge of surgical procedures, anatomy, and medical terminology preferred.
- Proficient in the use of PC software applications including Microsoft Office.
- Self-motivated, detail-oriented, and a proven history of making independent decisions.
Nice-to-haves
- Experience in a clinical setting or with medical devices.
- Familiarity with IGS products and services.
- Strong communication and interpersonal skills.
Benefits
- Business casual environment
- Competitive compensation package
- Medical insurance
- Dental insurance
- Life insurance
- Long-term disability insurance
- Short-term disability insurance
- Matching 401k benefits
