Biomedical Engineer (Clinical Specialist)

$90,000 - $90,000/Yr

Brainlab - Santa Cruz, CA

Full-time - Mid Level

Santa Cruz, CA

1,001-5,000 employees

Merchant Wholesalers, Durable Goods

About the position

The position involves providing on-site consulting and support to physicians and operating room personnel, focusing on maximizing the efficiency and usage of Image Guided Surgery (IGS) products. The role includes analyzing and resolving product issues, educating hospital staff, and acting as a primary liaison with customers to enhance satisfaction and revenue. Additionally, the position requires collaboration with various stakeholders and participation in training and promotional activities.

Responsibilities

• Provide on-site consulting, guidance, and assistance to physicians and OR personnel during surgery to maximize IGS product efficiency.
• Analyze, resolve, and repair product issues through detailed analysis and engineering expertise.
• Direct and assist Radiology staff in performing necessary scans prior to surgery.
• Educate and train physicians and hospital personnel on the use of IGS products and services.
• Develop and conduct training programs for hospital staff to implement in-house training.
• Act as the primary customer liaison, maintaining contact with customers and assessing satisfaction and usage levels.
• Work closely with the Senior Application Consultant, Area Account Manager, Key Account Manager, and Marketing Manager on market transparency and upgrade initiatives.
• Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications.
• Attend meetings and trade shows to demonstrate and promote IGS products and services.
• Keep abreast of developments regarding Brainlab and competitive IGS products and services.

Requirements

• B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing required.
• 1-3 years minimum experience in a technical support role preferably for a healthcare company or provider.
• 1-2 years minimum sales experience with a healthcare company preferred.
• Knowledge of surgical procedures, anatomy, and medical terminology preferred.
• Proficient in the use of PC software applications including Microsoft Office.
• Self-motivated, detail-oriented, and a proven history of ability to make independent decisions.

Benefits

• Business casual environment
• Competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits.