About the position
Provide on-site consulting, guidance and assistance to physicians and OR personnel by evaluating options and problem-solving during surgery in order to maximize IGS (Image Guided Surgery) product efficiency and usage. Analyze, resolve and repair product issues through detailed analysis and utilization of engineering expertise. Direct and assist Radiology staff in performing necessary scans prior to surgery. Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of IGS products and services. Develop and conduct training programs for hospital staff enabling them to implement in-house training. Act as primary customer liaison, maintaining contact with customer, assessing satisfaction and usage levels, and working to increase revenue via the sale of spare parts, upgrades, etc. Work closely with the Senior Application Consultant, Area Account Manager, Key Account Manager and Marketing Manager on market transparency, upgrade initiatives and R D projects. Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications. Attend meetings and trade shows to demonstrate and promote IGS products and services. Keep abreast of developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis. Perform other duties and responsibilities as required.
Responsibilities
- Provide on-site consulting, guidance and assistance to physicians and OR personnel during surgery.
- Analyze, resolve and repair product issues through detailed analysis.
- Direct and assist Radiology staff in performing necessary scans prior to surgery.
- Educate/train physicians and hospital personnel on the use of IGS products and services.
- Develop and conduct training programs for hospital staff.
- Act as primary customer liaison, maintaining contact with customers.
- Work closely with various managers on market transparency and upgrade initiatives.
- Utilize engineering expertise to recommend product modifications.
- Attend meetings and trade shows to demonstrate IGS products.
- Keep abreast of developments regarding Brainlab and competitive products.
Requirements
- B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing required.
- 1-3 years minimum experience in a technical support role preferably for a healthcare company.
- 1-2 years minimum sales experience with healthcare company preferred.
- Knowledge of surgical procedures, anatomy and medical terminology preferred.
- Proficient in the use of PC software applications including Microsoft Office.
- Self-motivated, detail oriented and a proven history of ability to make independent decisions.
Benefits
- Business casual environment.
- Competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits.
