Biomedical Engineer (Digital OR Clinical Specialist)

Brainlab - Minneapolis, MN

Full-time - Mid Level

Minneapolis, MN

Merchant Wholesalers, Durable Goods

About the position

The Biomedical Engineer (Digital OR Clinical Specialist) at Brainlab Inc. is responsible for providing on-site consulting and technical support to physicians and operating room personnel during surgeries. This role focuses on maximizing the efficiency and usage of Image-Guided Surgery (IGS) products, while also educating and training hospital staff on these technologies. The position requires a blend of engineering expertise and customer service skills to ensure high levels of customer satisfaction and effective product utilization.

Responsibilities

• Provide on-site consulting, guidance, and assistance to physicians and OR personnel during surgery.
• Analyze, resolve, and repair product issues using engineering expertise.
• Direct and assist Radiology staff in performing necessary scans prior to surgery.
• Educate and train physicians and hospital personnel on the use of IGS products and services.
• Develop and conduct training programs for hospital staff.
• Act as the primary customer liaison, assessing satisfaction and working to increase revenue.
• Collaborate with various managers on market transparency and upgrade initiatives.
• Contribute to quality improvement processes by recommending product modifications.
• Attend meetings and trade shows to demonstrate IGS products and services.
• Stay updated on developments regarding Brainlab and competitive IGS products.
• Achieve customer satisfaction in the technical support process by meeting deadlines and quality standards.
• Support onsite network troubleshooting and maintenance issues.
• Perform advanced technical troubleshooting for complex system issues.
• Perform other duties and responsibilities as required.

Requirements

• Bachelor's degree in Biomedical Engineering or related field.
• Experience in a clinical or technical support role, preferably in a medical device environment.
• Strong problem-solving skills and ability to analyze complex issues.
• Excellent communication and interpersonal skills for training and customer interaction.
• Ability to work collaboratively with various hospital staff and departments.

Nice-to-haves

• Experience with Image-Guided Surgery (IGS) products.
• Familiarity with audio, video, control, and network systems.
• Previous experience in a hospital or surgical environment.

Benefits

• Health insurance coverage.
• 401k retirement savings plan.
• Paid time off and holidays.
• Professional development opportunities.